Help
General FAQs
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Gaddi Beauty is a luxury hair extension brand that offers a range of hair extensions from wefts to clip-ins and education, providing a high-end experience to customers. We are built on a foundation of quality, class and confidence.
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Use Quality Hair Products:
Products worth investing in would be a quality shampoo, conditioner, deep conditioner, hair serum, heat protectant, wet brush, come and dry shampoo.Protect From Heat:
Using a heat protectant prior to using any styling tools, applying high heat can cause significant damage to your extensions so using a heat protectant will help create a barrier and prevent some of that damage.Prevent From Tangling:
Using a wet brush or brush with soft-bristles and wide tooth combs. A good detangling spray and hair serum will make combing through your hair much easier. Hair extensions must be brushed regularly.Hydration is a Must:
Using a hydrating shampoo and conditioner is highy recommended as well as a deep conditioner. Always purchased products for dry and damaged hair.Blondes:
For blonde hair do not go to bed with wet or damp hair and always dry you hair after washing.Bedtime:
At night hair should be either in a loose low pony or braid, also sleeping with a silk pillow case is highly recommended. -
We offer wefted hair extensions at this time. Clip-ins will be available soon.
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The highest quality of ethically sourced 100% Human Hair, with the cuticle of the hair intact and aligned to ensure a natural look. They are machine wefts, long-lasting with a 6-12 months lifespan that are easy to use and quick to apply. Our hair extensions are slim, have a small seam, and lay flat to the head. They are also super double-drawn and silicon-free. These extensions are created with both stylist and the client in mind. Our hair extensions give you the fullness and confidence you’ve always wanted in a matter of minutes.
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Yes, when installed correctly by a trained hair extensions specialist. Wefts are perfect for all hair types and your hair can actually grow and become healthier while wearing them.
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It is not recommended that you sleep with your clips-in. Clip-ins are for temporary use and should be removed at the end of the night before bed and re-installed each day for the best results.
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Gaddi beauty offers both private and group trainings, please review the education tab for more information on classes.
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Gaddi Beauty takes pride in providing the highest quality hair, we make sure our hair is ethically sourced and thick from roots to ends.
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When purchasing hair you need to select an amount grams that matches your clients hair type as you want it to blend naturally with their hair. You will need to have just as much hair past where their natural hair ends in order for it to look natural. If the extensions aren't thick enough, they will look stringy at the bottom and it will be obvious that they’re wearing extensions! Buying more just incase is always the safe option, you can always store any extra hair for another time.
Need a hand? We are here to help with any questions your may have in regards to grams needed or colour matching. Please contact us at info@gaddibeauty our customer support team is always here to help.
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We do not offer samples, however you are more then welcome to purchase a lower quantity to test out the hair to make sure you love it prior to making a bigger purchase.
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Yes, we have a salon located in St. Catharines where you are able to book an appointment to come by and view the hair extensions in person.
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Excessive use of heat can alter the curl pattern of curly hair extensions. It is important to understand that the curl and wave patterns of our hair extensions may very from batch to batch. No order will be the same due to the nature of human hair. Natural Variation, our hair extensions are made from 100% human hair, each bundle is unique. This means that if you reorder the same texture. there may be a slight variation in the curl or wave pattern.
Quality Assurance; rest assured, all our hair extensions go through strict quality control measures to ensure they meet our high standards for texture, durability and overall quality. Customer satisfaction; If you have specific preferences or requirements for your hair extensions, please do not hesitate to contact our customer support team. We are here to assist you in finding the best match for your needs.
While we strive to provide consistent and high quality hair extensions, the natural variations in human hair mean that no two orders will be exactly the same in terms of curl or wave pattern.
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Custom Hair Extensions are available. Please email info@gaddibeauty.com with subject line "Custom Hair Extensions" for more information.
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Actual colour may vary from the images shown. Every monitor or mobile display has different display colours and everyone sees colours differently. We cannot guarantee that the colours you see accurately reflect the true colours of the items. In addition, lighting conditions at the time the photo was taken can have an affect on the image’s colour.
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Wholesale options are available for salons and stylists. Please email info@gaddibeauty.com with subject line "Wholesale Inquiry"
Orders
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All orders will be packed and dispatched within 2-3 business days. We do not dispatch on Saturdays, Sundays or holidays.
Due to global supply chain challenges, shipping times could be longer than usual.
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
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Domestic standard shipping can take up to 3-9 business days.
Pre-Order shipping could take up to 4 weeks.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
For Canada:
Express (1-2 Business Days) $25.99 CAD
Standard (3-9 Business Days) $15.99 CAD
Pre-Orders (4 Weeks) $15.99 CAD
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for domestic orders over $500 CAD. Check the cart to see the current deal on free shipping.
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For local pick-ups, please change your shipping from standard shipping to the other shipment option. Your pick-up order will be ready in 3-5 business days. Pre-Orders are not included in the local pick-up time. Our local pick-up location is 153 St Paul Crescent St.Catharines, ON L2S 1N2 Canada. You will receive an email confirming that your order is ready for pick-up. Once you've received this email, please respond back confirming the day and time you are able to pick-up your order.
Returns & Refunds
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Not happy with your purchase? We want you to love your order and we understand how important it is to be 100% satisfied with your order! Please let us know within 14 days of the received shipment date at info@gaddibeauty.com if you wish to RETURN or REPLACE your items.
Please email us at info@gaddibeauty.com to notify us of your return.
A return or exchange can be made 14 days from the date your package has arrived, after the 14 days your order is not eligible for a return or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
You are responsible for all exchange or return shipping costs. It is recommended that you send your exchange with a tracking number as we will not be responsible for lost returns.
Return address: 153 St. Paul Crescent St.Catharines ON L2S 1N2
Please indicate whether you would like an exchange for colour or a return.
We strongly suggest that you keep your tracking number, to be able to confirm your package has been safely delivered to us.
Please allow up to 7-10 business days from the date the return is derived to be notified by a representative and for your return or refund to be processed.
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Please inspect your order upon receiving and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Contact us at info@gaddibeauty.com
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Certain types of items cannot be returned, like custom hair extensions. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Pre-Orders
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A pre-order or a backorder is an order than can be purchased in advanced of when it arrived to our fufillment centre. Pre-orders allow you secure your products before we have them in stock.
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Please allow a minumum of 4 weeks for pre-orders. While we do our very best to ensure your order is shipped within this timeframe, sometimes things can take a little longer than expected due to supply chain issues.
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Global supply chain issues mean delays are often out of our control. We will let you know about any delays. If anything changes, we’ll reach out by email.
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Your payment will be processed at the time of the pre-order. In order for us to get the product to you, you will have to pay at the time of the order.
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If you need to cancel, please email us within 24 hours at info@gaddibeauty.com
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Sorry, we cannot make modifications to pre-orders.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.